FREQUENTLY ASKED QUESTIONS

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

The product belongs to the raw material category, and when the order quantity is small, it is generally used in bulk. Labels can be affixed according to the buyer's requirements and customer service negotiation results. If the buyer does not request it before purchasing, the company generally uses internal unified standard labels. Our company does not bear legal responsibility for any sales disputes caused by this.

All extracts sold by our company belong to semi-finished raw materials, and the products are mainly aimed at qualified manufacturers. The raw material products are not terminal products, and the potential efficacy and applications involved in the product introduction are from publicly published literature and have not been evaluated by the National Food and Drug Administration. I do not recommend direct use, and I have the right to refuse to ship if I purchase from our company. Send pictures and product information of this store for reference only, subject to the actual product.

Our company is responsible for product quality issues. Each batch of products has a testing report, and we promise that the product quality will strictly follow the testing standards within a limited period of time. If the content or microorganisms are found to be unqualified by authoritative organizations recognized by both parties, our company can cooperate to treat the return and exchange of our products

Our company sells plant extracts and chemical raw materials, which are not finished products. They are substances obtained through plant extraction, fermentation, and other processes. That is to say, the main ingredients of the finished products on the market. Of course, the finished products on the market will undergo further processing, tablet pressing, and capsules, making them more convenient to use.

We mainly sell to health product companies, cosmetics companies, school research institutes, foreign trade companies, chemical companies, and so on

If it is a quality issue or damaged packaging of our product, we accept returns and exchanges. Well, we will also bear the additional round-trip shipping cost. If it's just that you don't have enough knowledge of this type of product and you find it different from what you think and don't think it's useful, but it's not our quality issue. It's okay, the customer is God. You can communicate and coordinate returns and exchanges with the customer